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Questions about an order, a size or your custom portrait? Most answers take seconds. For everything else, a real person replies within one business day.

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Quick answers.

Quick answer

Where’s my order?

You get a tracking link by email as soon as your order ships. To see all your orders and their tracking, sign in with your email. No password needed.

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Returns & exchanges

Yes, within 30 days of delivery. In the US, your first non-custom item ships back free.

Start a return for the item and place a new order for the size or color you want, so it ships right away. Your refund goes back to your original payment method.

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Change my custom order

Usually, yes, as long as it hasn’t gone into production or shipped yet. That gives you about one day. Message us as soon as possible and we’ll do our best, though we can’t guarantee it.

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Find my size

Use Find my size on any product page. It recommends a size from your height, weight, build and preferred fit. Most pieces are unisex and come in XS–4XL.

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Shipping times

Every piece is made to order. Most orders ship within 3 business days, and almost all within 5. Delivery then takes 3–5 days to the US and Canada, 3–8 days to Europe and the UK, and 10–20 days worldwide. Holidays can add a few days.

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Payment options

Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal, Union Pay, Amex, Mastercard and Visa, plus Klarna for some EU customers.

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Add your order number if you have one. It helps us find your order and reply faster.

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